Customer Service Excellence 101+
This event is put on by the University of Nebraska - Lincoln Extension Office and sponsored by the Columbus Area Chamber of Commerce.
Loyal repeat customers are key to the success of any operation. They represent recurring revenue and are a great source of feedback. They can also be your greatest enthusiasts, recommending your services to friends and colleagues, even giving favorable online reviews.
Want to learn more? Participate in Nebraska Extension’s upcoming Customer Service Workshops. These 2-hour interactive, hands-on instructor-led sessions are designed for anyone who interacts with a customer in any setting, be it foodservice, farmer’s markets, on-line sales, retail, child care and non-profit.
WHO SHOULD ATTEND?
Anyone who interacts with a customer, client or guest
WHAT WILL YOU LEARN?
• Finest standards of performance that impact customer experience and how to create a competitive advantage
• Identify and practice service recovery strategies that satisfy customers and prevent issues from reoccurring
• How to gather, interpret, and utilize guest feedback to improve customer loyalty
Attendees must register online: https://go.unl.edu/9yjd
Attendees must register online: https://go.unl.edu/9yjd
Date and Time
Thursday Jan 30, 2020
10:00 AM - 12:00 PM CST
Thursday, Jan 30, 2020 at 10:00 AM to Noon
Location
Chamber Board Room
Fees/Admission
The registration fee is $75, which includes two hours of instruction, a participant packet with a flash drive, completion certificate and refreshments.
Attendees must register online: https://go.unl.edu/9yjd
