BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20200130T160000Z
DTEND:20200130T180000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Customer Service Excellence 101+
DESCRIPTION:This event is put on by the University of Nebraska - Lincoln Extension Office and sponsored by the Columbus Area Chamber of Commerce.\n\n \nLoyal repeat customers are key to the success of any operation. They represent recurring revenue and are a great source of feedback. They can also be your greatest enthusiasts\, recommending your services to friends and colleagues\, even giving favorable online reviews. \n\nWant to learn more? Participate in Nebraska Extension's upcoming Customer Service Workshops. These 2-hour interactive\, hands-on instructor-led sessions are designed for anyone who interacts with a customer in any setting\, be it foodservice\, farmer's markets\, on-line sales\, retail\, child care and non-profit.  \n\nWHO SHOULD ATTEND?   \n\nAnyone who interacts with a customer\, client or guest \n\nWHAT WILL YOU LEARN? \n\n  Finest standards of performance that impact customer experience and how to create a competitive advantage\n\n  Identify and practice service recovery strategies that satisfy customers and prevent issues from reoccurring\n\n  How to gather\, interpret\, and utilize guest feedback to improve customer loyalty\n\nAttendees must register online:  https://go.unl.edu/9yjd
X-ALT-DESC;FMTTYPE=text/html:This event is put on by the University of Nebraska - Lincoln Extension Office and sponsored by the Columbus Area Chamber of Commerce.<br />\n&nbsp\;\n<div><span style="font-size: 13px\;">Loyal repeat customers are key to the success of any operation. They represent recurring revenue and are a great source of feedback. They can also be your greatest enthusiasts\, recommending your services to friends and colleagues\, even giving favorable online reviews.&nbsp\;</span></div>\n\n<div><span style="font-size: 13px\;">Want to learn more? Participate in Nebraska Extension&rsquo\;s upcoming Customer Service Workshops. These 2-hour interactive\, hands-on instructor-led sessions are designed for anyone who interacts with a customer in any setting\, be it foodservice\, farmer&rsquo\;s markets\, on-line sales\, retail\, child care and non-profit.&nbsp\;&nbsp\;</span></div>\n\n<div><span style="font-size: 13px\;">WHO SHOULD ATTEND?&nbsp\; &nbsp\;</span></div>\n\n<div><span style="font-size: 13px\;">Anyone who interacts with a customer\, client or guest&nbsp\;</span></div>\n\n<div><span style="font-size: 13px\;">WHAT WILL YOU LEARN?&nbsp\;</span>\n\n<div><span style="font-size: 13px\;">&bull\;<span style="white-space:pre"> </span>Finest standards of performance that impact customer experience and how to create a competitive advantage</span></div>\n\n<div><span style="font-size: 13px\;">&bull\;<span style="white-space:pre"> </span>Identify and practice service recovery strategies that satisfy customers and prevent issues from reoccurring</span></div>\n\n<div><span style="font-size: 13px\;">&bull\;<span style="white-space:pre"> </span>How to gather\, interpret\, and utilize guest feedback to improve customer loyalty</span><br />\n<strong style="font-size: 20px\;"><span style="color: rgb(0\, 0\, 255)\;">Attendees must register online:</span>&nbsp\;&nbsp\;<span style="color: black\;"><span style="font-family: calibri\, sans-serif\;"><a href="https://go.unl.edu/9yjd">https://go.unl.edu/9yjd</a></span></span></strong></div>\n</div>\n
LOCATION:Chamber Board Room
UID:e.299.20039
SEQUENCE:3
DTSTAMP:20260428T102248Z
URL:https://members.thecolumbuspage.com/events/details/customer-service-excellence-101-20039
END:VEVENT

END:VCALENDAR