Join Central Valley Ag as a Customer Service Specialist and become a trusted, steady presence supporting our customers, operations, and accounting processes. This role is ideal for someone who values accuracy, prefers clear expectations, and takes pride in producing high-quality work. At CVA, you’ll work in a stable environment where relationships matter, training is structured, and consistency is recognized.
What You’ll Do:
- Accurately weigh and grade inbound and outbound grain.
- Perform billing for agronomy products and services.
- Receive, enter, and reconcile accounts receivable; balance cash drawers and payable statements.
- Look up grain prices, provide cash bid quotes, and verify customer contracts.
- Record company transfers and assist with monthly inventories and variance reconciliation.
- Provide high-quality customer service via phone, email, and face-to-face interactions.
- Serve as a liaison between customers and management to support a positive customer experience.
- Analyze customer questions or complaints and help deliver practical, timely resolutions.
- Maintain organized filing systems and assist with internal and external mailings.
- Assist with general office upkeep and cleaning as needed.
- Develop and maintain working knowledge of CVA products, services, and credit policies.
- Uphold all Central Valley Ag policies with a strong focus on safety and ethics.
- Participate in safety training and actively promote a safe work environment.
- Support special projects and perform other duties as assigned.
What We’re Looking For:
- High School diploma or GED required.
- Strong customer service mindset with the ability to communicate professionally and clearly.
- Comfort with routine, detail-oriented work that requires consistency and follow-through.
- Fundamental accounting and math skills, including billing, cash handling, and reconciliations.
- Ability to plan, prioritize, and manage multiple tasks in a structured environment.
- Strong problem-solving skills using logic and practical reasoning.
- Proficiency with basic computer applications and ability to learn new systems quickly.
- Team-oriented approach with the ability to work collaboratively across departments.
- High ethical standards—your word is your bond.
- Demonstrated commitment to safety in daily work.
Benefits:
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Pension Plan
- Paid Time Off & Holidays
- Wellness Programs
- Life & Disability Insurance
- HSA and FSA Options
- Ongoing Training & Development
